Einteligent Servicios S.C. (hereinafter, the “Controller”), with address at Perif. Blvd. Manuel Ávila Camacho No. 76, 7th Floor, Lomas de Chapultepec V Sección, ZIP Code 11000, Miguel Hidalgo, Mexico City, is responsible for the processing of personal data collected from data subjects, as well as for its use, storage, and protection.

Depending on the nature of the relationship with the data subject and the service or platform used—including, where applicable, the Citronella application—the Controller may collect and process, including but not limited to, the following categories of personal data:

a) Identification and contact data: first name, last name, email address, phone number, company, department, position, internal identifiers, handwritten or electronic signature, and other data necessary for identification or contact.

b) Authentication and access data: username, encrypted password, tokens, session identifiers, access logs, and data necessary to enable, authenticate, manage, and secure accounts and profiles.

c) Service operational data: assigned services, date and time of acceptance, start, arrival, service execution, completion, cancellation or reassignment, operational evidence, observations, incidents, activity traceability, and service performance.

d) Device and connectivity data: device identifiers, operating system, application version, language, mobile or Wi-Fi network, IP address, error logs, usage events, diagnostics, and data necessary for technical support and security.

e) Location data: approximate or precise location obtained through GPS, networks, device location services, or other technologies authorized by the data subject. In Citronella, such information may be collected both when the application is open and in use, and when running in the background, at intervals of up to approximately 15 (fifteen) minutes, subject to device configuration, granted permissions, connectivity, battery status, operating system, and applicable technical restrictions.

f) Billing and payment data, when applicable.

g) Information derived from support, user assistance, contractual compliance, auditing, security, fraud prevention, and, where applicable, documentation related to recruitment, hiring, or service provision processes. Where strictly necessary for service provision or legal compliance, the Controller may process sensitive personal data or financial data, implementing reasonable administrative, technical, and physical security measures in accordance with applicable law.

The Citronella application may access and process location data of users operating as field technicians or assigned personnel, both in foreground and background, when necessary for the provision, administration, supervision, and continuity of contracted services.

Background location processing is required because Citronella clients need to estimate response times, measure travel and service times, and optimize service delivery. This functionality allows:

a) calculating, updating, and communicating estimated arrival and service times;

b) identifying delays or inability to provide service;

c) facilitating timely reassignment of services to the nearest available technician;

d) optimizing operational continuity, service traceability, and customer experience; and

e) generating operational evidence and performance metrics.

Background location processing is considered an essential operational feature when users have assigned services, are available for service, or are executing service orders.

The Controller will limit location data collection to what is reasonably necessary and will not use such data for advertising, data selling, or unrelated commercial profiling purposes, unless a separate legal basis applies and prior notice is provided.

Personal data will be processed for purposes necessary for maintaining the legal relationship, including:

• User identification and authentication.
• Account and service management.
• Customer support and incident handling.
• Service contracting and administration.
• Payment and billing management.
• Legal and regulatory compliance.
• Recruitment processes.
• Field service assignment, monitoring, and execution (Citronella).
• Calculation of service times and performance metrics.
• User communication regarding services.
• Platform security and fraud prevention.

Additionally, unless the data subject objects, personal data may be processed for marketing, promotional communications, surveys, statistical analysis, and service improvements.

Personal data may be transferred to clients, service providers, affiliates, and authorities when necessary for service provision or legal compliance.

In the context of Citronella, transfers may include:

• Clients receiving service updates and performance data.
• Technology providers (cloud, analytics, geolocation, messaging, etc.).
• Competent authorities when legally required.

Certain data, especially location data, depends on permissions granted by the user on their device. Citronella may request foreground and background location permissions.

Users may revoke permissions at any time, although this may impact essential functionality.

Users may request limitations on data processing for non-essential purposes via email.

Users may exercise rights of access, rectification, cancellation, or objection (ARCO rights), or withdraw consent by contacting:

Email: miguel.gonzalez@einteligent.com

Requests must include identification and details of the request.

Account deletion is not available directly within the app due to security and legal requirements.

Requests must be submitted via:

Citronella Account Deletion Request

Deletion will be processed within 5 business days, subject to legal retention obligations.

Personal data will be retained only as long as necessary for legal, contractual, and operational purposes, and will be deleted or anonymized thereafter.

The Controller implements administrative, technical, and physical safeguards, including encryption, access controls, monitoring, and staff training.

This Privacy Notice may be updated at any time. Changes will be communicated via appropriate channels.

For inquiries:

miguel.gonzalez@einteligent.com