EiCitronella is a SaaS (Software as a Service) platform designed for field service management, inventory control, ticketing, and asset management. It enables real-time management of assets, services, and maintenance, with capabilities to schedule and track field operations. The solution serves industries requiring visibility, control, and traceability over off-site operations.

EiCitronella helps companies monitor field service performance through KPIs (Key Performance Indicators). The platform provides tools to track response times, ticket resolution, asset maintenance, and SLA (Service Level Agreement) compliance. This identifies improvement areas, ensuring operational teams meet standards and deliver services efficiently within agreed timelines.

EiCitronella serves industries requiring efficient off-site asset and service control, with a focus on KPI tracking and SLA compliance:

• Financial Industry:

Manages ATMs, POS terminals, and associated maintenance. KPIs track operational uptime; SLAs govern vendor response times.

• Retail:

Controls refrigeration systems, transport equipment, and machinery. KPIs monitor maintenance cycles; SLAs ensure operational availability.

• Security:

Manages surveillance cameras and communication devices. KPIs measure fault response times; SLAs prioritize rapid interventions.

• Outdoor Advertising

Tracks ad space inventory and installation services. SLAs guarantee campaign deadlines and damage repairs.

• HVAC

Manages equipment maintenance. KPIs track intervention efficiency; SLAs enforce preventive/corrective schedules.

• Medical Equipment:

Ensures calibration and maintenance compliance. KPIs track downtime; SLAs safeguard equipment readiness.

• Automotive

Oversees fleet maintenance. KPIs measure vehicle availability; SLAs define repair timelines.

• Telecom:

Monitors towers and cabling infrastructure. KPIs track network efficiency; SLAs prioritize service restoration.

• Energy: :

Manages solar plants and substations. KPIs monitor system performance; SLAs ensure operational standards.

• Transport/Logistics:

Tracks fleet maintenance. KPIs assess operational efficiency; SLAs optimize fleet uptime.

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EiCitronella is ideal for any business needing off-site operational control, including sales prospecting, field surveys, photo evidence capture, and data collection.

Field service refers to off-site operations—such as installation, maintenance, repairs, or monitoring—performed at client locations or asset sites. EiCitronella centralizes management, enabling real-time KPI tracking and SLA compliance to boost operational efficiency and service quality.

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This includes field sales, surveys, data collection, and photo documentation.

EiCitronella provides real-time inventory control, tracking asset quantity, location, and status. Features include:

• Rapid inventory audits

• Asset allocation to projects/locations

• Material movement tracking

• KPI monitoring (e.g., stock turnover, inventory levels)

• SLA compliance for asset delivery

The platform automates tasks and provides real-time operational visibility. SLAs are configurable to monitor:

• Response/resolution times

• Equipment availability

• Maintenance schedules

KPIs like downtime, customer satisfaction, and process efficiency ensure service commitments are met.

EiCitronella provides comprehensive support, including:

• Technical support (online)

• Customized training

• Helpdesk services

• Self-service tools and real-time KPI dashboards for data-driven decisions.

EiLease is an end-to-end leasing management platform for financial lessors. It streamlines lease contracts, asset tracking, payments, and compliance, with robust tools to manage lease types and financial KPIs (e.g., asset performance, financial SLA adherence).

• Operating Lease: The lessee pays for asset use without purchase options post-lease.

• Finance Lease: Includes a pre-agreed residual-value purchase option. EiLease manages both, tracking financial KPIs (e.g., payment schedules, maturity timelines).

Yes. EiLease supports both lease types, ensuring contract terms, payments, and conditions are met. It also tracks KPIs like leased asset performance and SLA compliance.

En EiLease, automates payment scheduling, with features for:

• Payment reminders

• Financial reporting

• Transaction tracking

KPIs measure payment punctuality and SLA adherence for payment terms.

Yes. EiLease produces granular financial reports on leases, including:

• Payment histories

• Interest rates

• Contract timelines

These reports analyze financial performance and SLA compliance, enabling precise lease portfolio management.