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EiCitronella, an adaptable solution
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Field Services
Optimize ticket assignment and management with customized workflows based on industry, service, or client. Collect key field data with photos, signatures, and checklists, improving response times, productivity, and overall control.
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Asset and Inventory Control
Monitor warehouses, installed units, equipment under repair, and each technician's mobile inventory in real-time. Our mobile app enables barcode and QR code scanning for precise control of assets, accessories, supplies, and costs.
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KPIs & SLAs
Measure and optimize the performance of services, technicians, suppliers, inventory, and costs. Ensure compliance with timelines, service quality, and customer satisfaction using key performance indicators.
More benefits of our solution
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Geolocation
Monitor technicians' and assets' real-time locations to optimize routes, calculate arrival times (ETA), and improve operational efficiency.
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Clients and Branches
Centrally manage client, branch, and sub-account information, ensuring more efficient and structured service management.
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Repair Tracking
Track units under repair and the parts used. If repairs are done by a third party, our tool allows tracking of available parts from obsolete units for reuse.
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Service Completion Reports
Automatically generate reports with all service or ticket details. Customizable by service type and client, including photos, signatures, checklists, and other key data for a comprehensive and detailed record.
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What They Say About Us
“The tool provides clear processes that allow me to focus on scaling.”
Previously, I managed operations manually, and it was very difficult to maintain control. The tool gives me complete visibility into the business in a clear and simple way. I have my assets and technicians connected to the platform, allowing me to provide better service to my customers, control my inventory, and measure the productivity of my operational team. It has been a smart investment; the tool pays for itself. Einteligent allows me to focus on scaling the business by analyzing and making decisions, leaving day-to-day operations to technology.
José Miguel García
Company: Seguritech Privada SA de CVJob Title: Chief Operations Officer
9 years working together
